Terms & Conditions
Italkero UK Terms and Conditions
GENERAL
These terms and conditions apply to all sales from Italkero UK Limited, whether made online or at the point of sale. Acceptance of an order constitutes acceptance of these terms. Installation services are not provided by Italkero UK. Customers are responsible for arranging installation through a third party, such as Natural Flames Limited or another qualified installer.
USE OF WEBSITE
Access to the Italkero UK Limited website is provided under the condition that users agree to the site’s terms of use. All content is protected under intellectual property laws. Italkero UK Limited reserves the right to update, modify, or withdraw products without prior notice.
PRICE AND PAYMENT
All products must be paid for in full at the time of purchase. Prices are subject to change, but the price at the time of order placement is final. Payments can be made via the available payment methods on the website.
INSTALLATION DISCLAIMER
Italkero UK does not provide installation services. All installations must be carried out by third-party professionals, and Italkero UK is not liable for any damage or issues that occur during installation. Customers should liaise directly with their installer for any matters related to installation.
OWNERSHIP & RISK
• If goods are damaged, Italkero UK will replace them free of charge.
• If a customer signs for delivery without checking the contents, Italkero UK cannot be held responsible for damaged goods.
GUARANTEE & CONSUMER RIGHTS
In addition to any manufacturer’s warranty, customers are entitled to statutory rights under the Consumer Rights Act 2015, which include the right to a refund, replacement, or repair for faulty products.
CANCELLATION RIGHTS
Customers have the right to cancel their order within 14 days of delivery, in line with the Consumer Contracts Regulations 2013, provided the product is unused and in its original packaging.
LEGAL JURISDICTION
These terms and conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Website Usage and Intellectual Property
All content, including text, images, and design, is the intellectual property of Italkero UK and protected by copyright laws. Users must not reproduce, distribute, or use content without permission. Italkero UK reserves the right to modify product offerings, terms, or conditions. Misuse of the website may result in suspension or cancellation of user accounts.
Please contact us if you have any issues:
0808 502 2635
Italkero UK Limited, 130 High Road, West Byfleet, Surrey, KT14 7RD
UK BLACK FRIDAY Promotion Terms and Conditions:
This promotion offers 15% off on all products using the coupon code BLACKFRIDAY15, valid from 8th November 2024 to 30th November 2024. The offer is available to Italkero UK customers only, applying once per customer and only to the lowest priced item in the cart. The coupon cannot be combined with any other discounts or promotions. To redeem the discount, customers must enter BLACKFRIDAY15 at checkout. If a product purchased using this code is returned, the refund will be based on the amount paid after the discount is applied, with standard Italkero UK return policies in place. Italkero UK reserves the right to modify or cancel the promotion at any time without prior notice. Abuse of the promotion may result in the cancellation of orders or exclusion from future promotions. This promotion is subject to UK law, and by participating, customers agree to these terms and conditions.